This is the privacy policy for trailivo.com (the site you are reading right now): its newsletter, the globe on its home page, and the emails you send us, including as a prospective customer who books a call with us. It does not cover end-user data collected by trail organizations using our platform — those organizations have their own privacy policies for their hikers.
Short version:
Pixelo Mobile Ltd, a private limited company incorporated in England and Wales (Company No. 10585806), with registered office at c/o Demsa Accounts, 565 Green Lanes, Haringey, London, England, N8 0RL. We are the data controller for the data described in this policy. References to "we," "us," "our," and "Trailivo" mean Pixelo Mobile Ltd.
Contact for privacy-related questions: [email protected].
| What | When | Why |
|---|---|---|
| Name & email | When you book a call or email us | To run the conversation, follow up, send a quote |
| Trail / organization name | When you book a call or email us | To prepare for the call |
| Whatever you write in your message | When you email us or fill in a form | To answer your question |
| Calendly booking metadata (timezone, calendar) | When you schedule a call | To schedule a meeting in both timezones correctly |
| Your email address, where on the site you signed up, and the date; if we ask you to confirm by email, also the time you confirmed and the IP address you signed up from | When you join the newsletter | To send you the newsletter, and as a record of your consent |
| Your IP address and the map tiles your browser requests | When the globe on the home page loads | Your browser fetches the globe’s imagery and terrain directly from the map services in section 4; we receive none of it |
| IP address, briefly | When you visit the site | For security and fraud prevention; not stored long-term |
What we do not collect: we do not run advertising trackers, we do not run Google Analytics or Facebook Pixel, we do not build behavioral profiles, we do not buy or sell prospect lists.
We process personal data under the UK General Data Protection Regulation and the Data Protection Act 2018. For visitors and prospects in the European Economic Area, we additionally apply the EU GDPR. Our basis for processing your data is:
We use a small set of standard service providers. We do not share data with anyone else.
@trailivo.com addresses. Privacy: policies.google.com/privacySome of these providers are based in the United States: Calendly, Stripe, Google (Workspace and Maps Platform), Resend, DigitalOcean (our servers are in its London data centre) and Amazon Web Services. Transfers of personal data from the UK and EEA to those providers are governed by either an adequacy decision (where applicable) or by the UK International Data Transfer Addendum / EU Standard Contractual Clauses, which provide an adequate level of protection.
Under GDPR and equivalent laws, you have the right to:
To exercise any of these rights, email [email protected]. We will respond within 30 days.
This site uses minimal cookies:
If your organization becomes a Trailivo customer, the data your hikers create on the platform — registrations, bookings, content, photos — is governed by a Data Processing Agreement (DPA) that's part of your contract with us, not by this policy. We act as a data processor; your trail's organization is the controller.
If you are a hiker using a trail's app or website built on our platform, please consult that trail's own privacy policy. We can tell you which trails are running on our platform but do not handle their privacy correspondence.
We do not knowingly collect data from children under 16. If you believe we have, contact us and we will delete it.
We use HTTPS everywhere, encrypted backups, access controls on our systems, and a small team to limit the surface area of who has access to what. No system is perfectly secure; if we ever experience a breach affecting your data, we will notify you and the ICO (or relevant supervisory authority) within 72 hours, as required by UK GDPR.
If we update this policy materially, we will email registered contacts and post the change date at the top of this page. The current version is always at the URL of this page.
For any privacy question: [email protected]. We answer within one business day for routine queries and within 30 days for formal data subject requests.